24/7 monitoring & alerting
CloudWatch, Datadog or the customer's chosen stack — with the alert routing, on-call and escalation that actually catches issues before customers do.
CloudWatchOpsGeniePagerDuty
Managed Services
The run team,
on our side of the wall.
24/7 run — monitoring, incidents, patching, backup and continuous improvement. So your team doesn't have to.
What we do
Phoenix Managed Services runs cloud estates day-to-day so the customer team can focus on what only they can do. Monitoring, incident response, patching, backup, DR, security posture and continuous improvement — under SLAs that hold up in a real audit.
The engagement covers AWS-native workloads, SAP on AWS (including RISE), and the multi-cloud reality where Azure and Huawei Cloud sit alongside the AWS estate.
Inside the practice
What's in scope.
Incident response
P1/P2 response with defined SLAs, blameless post-mortems and the improvement loop back into runbooks and infrastructure.
ITILPost-mortems
Patch management
OS patching, security updates, application-layer patching where in scope — scheduled, tested, reported.
Systems ManagerPatch Manager
Backup & DR
Backup policy, off-site retention, DR runbooks and regular tested failover — not just documented, actually rehearsed.
AWS BackupCross-regionDR tests
Security posture management
GuardDuty, Security Hub, Config drift, IAM reviews — proactively managed, not just monitored.
GuardDutySecurity HubIAM reviews
Continuous improvement
Modernization backlog fed from what we see in run, delivered as small change requests — the estate gets better over time, not worse.
CR pipelineBacklog
How Phoenix delivers
The approach.
01
Onboarding
Runbook capture, tooling access, on-call rotation set up, SLA baseline agreed.
02
Steady state
24/7 run under agreed SLAs — with monthly service review and quarterly business review.
03
Improve
Feedback from run turns into modernization and optimization work — the estate compounds in value over time.
What you get
Named deliverables.
Every engagement lands specific artefacts — not slides.
SLA-backed 24/7 monitoring and incident response.
Patching, backup and DR run as a service.
Security posture actively managed, not just reported.
Monthly and quarterly service reviews with the customer.
Continuous-improvement backlog fed from live operations.
Customer stories
Customers on this journey.
Real Phoenix engagements — measured outcomes at MEA scale.
More cloud services
The wider cloud practice.
Talk to us
The earliest conversations
are usually the most useful.
Whether you're scoping an SAP move to cloud, restarting a stalled programme, or just trying to figure out where data and AI fit — start with a conversation.